Adam Knecht

Hi, I'm

Adam Knecht

Technical Program Manager
& Cloud Strategist

Waystar AWS · Google · Humana
Louisville, KY
MBA · University of Louisville
CompTIA · AWS · Azure Certified
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About

Who I Am

Adam Knecht
Technical Program Manager

Proven talent for aligning business strategy and objectives with established project and operations management paradigms to achieve maximum operational impact with minimum resource expenditure.

Results-focused leader skilled at managing distributed cross-functional teams in global 24/7 IT support environments. I leverage operational metrics to promote data-driven decision making and navigate rapidly evolving situations with ease and professionalism. I thrive in dynamic, customer-focused settings that value integrity, ingenuity, and teamwork.

Team Building & Leadership People Management IT Operations Project Management Strategic Planning Incident & Crisis Management Data & Metrics Analysis Process Optimization Cloud Strategy Customer Success
Career

Experience

Technical Program Manager

Waystar · Louisville, KY

May 2026 – Present
  • Leading technical program management initiatives across cross-functional teams to drive delivery of complex, high-impact technology programs.

Technical Operations Manager, Deployment

Amazon Web Services · Louisville, KY

May 2022 – May 2026
  • Oversee day-to-day technical operations with dual focus on efficiency and customer satisfaction, working cross-functionally with senior leadership to define and refine operational strategy.
  • Manage a high-performing team of engineers supporting customer workloads on AWS Elastic Kubernetes Service (EKS) and Elastic Container Service (ECS).
  • Partner with CloudFormation and Amazon Connect service teams to manage critical customer issues, improve key metrics, and advocate for engineering and customer enhancements.
  • Coordinate capacity planning, customer satisfaction initiatives, strategic partnerships, and critical case escalation across the organization.

Lead, Technology Leadership Professional

Humana · Louisville, KY

May 2021 – May 2022
  • Served as "voice of the customer" for enterprise shared services teams spanning Infrastructure, Enterprise Information Protection, and Enterprise Architecture.
  • Transformed customer needs into action items that influenced enterprise-wide cloud strategy and adoption with an emphasis on customer satisfaction and retention.
  • Spearheaded in-depth program and metrics analysis to deliver executive-level presentations prioritizing cloud initiatives and value-added opportunities.

Technical Operations Manager

Google · Ann Arbor, MI & Austin, TX

Aug 2018 – May 2021
  • Held full oversight of Google's two largest IT remote support hubs, directing day-to-day operations, operational health, and escalation management.
  • Pioneered the initial proof of concept for a global capacity planning function providing forecasting, centralized scheduling, and headcount planning for support operations.
  • Led design, implementation, and UAT of an organizational data mart enabling quarterly and monthly business reviews with senior leadership.

Corporate Operations Engineer

Google · New York, NY

Jun 2014 – Aug 2018
  • Served as lead engineer for support operations and partner team relationships at Google's New York City campus.
  • Functioned as a key member of a specialized working group assessing the scope, impact, and complexities of Google's global video conferencing infrastructure.
  • Delivered technical training and consultations on diverse tools and systems to peers and IT residents across the organization.
Credentials

Certifications & Skills

Amazon Web Services

AWS Certified Cloud Practitioner

Amazon Web Services

AWS Certified AI Practitioner

Microsoft

Azure Data Fundamentals

Microsoft

Azure Fundamentals

CompTIA

Security+

University of Louisville

Managerial Analytics

Technical Proficiencies

Cloud & Infrastructure

AWS (EKS, ECS, CloudFormation) Azure Google Cloud Docker Amazon Connect

Data & Analytics

SQL BigQuery Tableau Microsoft Excel Python

Systems & Tools

Windows & Linux Active Directory Google Workspace Microsoft 365 Slack

Web & Development

HTML CSS JavaScript Python
Education

Academic Background

Master of Business Administration

University of Louisville

May 2022 · Dean's Citation Award for Outstanding Academic Achievement

B.S. in Business Administration

University of Louisville

May 2014 · Major: Computer Science Systems — Web Development & Information Security